Shipping Information
We are committed to getting your order to you quickly and safely. Please review the following information regarding our shipping policies.
Domestic Shipping (USA)
- Standard Shipping: 5-7 business days. FREE for orders over $50.
- Expedited Shipping: 2-3 business days. Additional fee applies.
- Processing Time: Most orders are processed and shipped within 1-2 business days of order placement.
International Shipping
We currently offer international shipping to select countries. Shipping rates and delivery times vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
- Estimated delivery times: 10-21 business days depending on destination
- All international shipments are tracked
- Customers are responsible for any applicable customs fees or duties
Shipping Address Requirements
Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for shipments sent to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at support@her-biotics.com.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress with the carrier. Most packages are shipped via USPS, UPS, or FedEx.
Delayed or Missing Shipments
While we strive to ensure timely delivery, occasional delays may occur due to weather, holidays, or carrier issues. If your package does not arrive within the estimated timeframe:
- Check your tracking information for updates
- Contact us at support@her-biotics.com with your order number
- We will work with the carrier to locate your package or arrange a replacement
Signature Requirements
Most orders are shipped without requiring a signature. However, some premium or international shipments may require signature upon delivery. You will be notified if your package requires a signature.
Packaging
We take great care to package your order securely to ensure it arrives in perfect condition. All Her-Biotics products are packaged with protective materials to prevent damage during transit.
Changes to Shipping Policy
Her-Biotics reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to the website. We recommend reviewing this policy periodically for updates.