100% Money-Back Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 60-day, 100% money-back guarantee. No questions asked.
Return Eligibility
To be eligible for a refund, your product must:
- Be requested within 60 days of your purchase date
- Be in its original condition with original packaging (if possible)
- Include proof of purchase (order number or receipt)
- Not be a subscription renewal that has already been processed
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at support@her-biotics.com with your order number and reason for return
- We will provide you with return shipping instructions and a return address
- Ship your product back to us in original packaging (if possible)
- Once we receive and inspect your return, we will process your refund
Refund Processing
Refunds are processed within 5-10 business days of receiving your returned product. The refund will be credited back to your original payment method. Please allow 3-5 additional business days for the credit to appear in your account, depending on your financial institution.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. In cases where we are responsible for the return, we will provide a prepaid return shipping label.
Defective Products
If you receive a defective product, please contact us immediately at support@her-biotics.com. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.
Damaged Shipments
If your product arrives damaged, please:
- Do not open the package further
- Contact us immediately with photos of the damage
- We will arrange for a replacement or refund
Subscription Orders
For subscription orders, you can cancel at any time through your account or by contacting us. Refunds for subscription orders are processed based on the original purchase terms and our money-back guarantee.
Exceptions
We cannot process refunds for:
- Products purchased more than 60 days ago
- Opened products that show signs of use (unless defective)
- Products requested outside of the stated time frame
- Incorrect addresses provided by the customer (non-delivery)
Contact Us
If you have any questions about our refund policy, please contact our customer service team at support@her-biotics.com.